How hard is well water around Alliston and Barrie?
Private wells across this part of Ontario commonly test 15–30+ grains per gallon, which is in the “very hard” range. Individual wells vary a lot, though — two neighbours can read quite differently, which is why we test rather than assume.
What size water softener do I need?
Multiply your hardness by your household’s daily water use, then pick a grain capacity that regenerates every few days rather than daily. In practice most local family homes land on a 40,000–64,000 grain unit because the hardness here is high.
Will a softener get rid of the rotten-egg smell or the orange stains?
Not on its own, and this is the most common mistake we’re called to fix. A softener handles hardness and only modest amounts of iron. Rotten-egg odour and orange staining need a dedicated iron and sulphur filter ahead of the softener — putting iron-heavy water through a softener alone will foul the resin.
Will my water taste salty?
No. The salt stays in the brine tank and is used to rinse the resin; it doesn’t go into your drinking water. Softened water does carry a small amount of added sodium, which is why many homes keep one unsoftened cold tap at the kitchen sink.
How much salt will it use?
A correctly sized metered unit on very hard well water typically wants topping up every few weeks. Undersized units regenerate constantly and eat salt, which is one more reason sizing matters.
Do you service softeners you didn’t sell?
Yes. Salt bridges, fouled resin, stuck valves and bad programming are routine service calls for us on most common brands.
What does it cost to get someone out?
Diagnosis is free — finding the fault costs you nothing. There is a $45 service call on weekday visits. Evenings, nights and weekends carry a higher call-out rate, and you’ll be told that number when you book, not after. Once we know what’s wrong you get one flat price for the repair, and nothing starts until you approve it.
What does the 10-year warranty cover?
Major parts are warrantied for 10 years for customers on our maintenance program — keeping the system serviced is what makes that coverage possible, so the program is a condition of it. Equipment also carries its manufacturer’s warranty. Ask us what the program includes and what it costs before you decide.
